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Designing a disability Support Center

Field work and ethnographic research with MDPH staff, associations and beneficiaries.

Working on programmatic requirements for the new building.

Co-creating service scenarios.

Actual size prototyping : initial reception desk.

Prototyping new communication tools : brochures, smartphone apps, etc.

Global design project for a local Disability Support Center (Maison Départementale des Personnes Handicapées) in the Val d’Oise region. Putting the user at the heart of the design process, the project aimed to enhance their experience by improving the environment, services, communication tools and administrative procedures.

The MDPH was created in 2005 to guarantee equal rights to people with disabilities and promote their active participation in civic life. 

Project partners: Pauline Scherer (sociologist), Agathe Faure and Julie Bernard (architects). The project was commissioned by the Conseil Général du Val d’Oise.